ecns [expanded by feedex.net]: Train ticket refunds in China about to get easier

ecns [expanded by feedex.net]

ecns

Train ticket refunds in China about to get easier
http://www.ecns.cn/cns-wire/2013/08-26/78674.shtml
Aug 26th 2013, 07:59


自2013年9月1日起，铁路部门将调整火车票退票和改签办法，实现火车票全国通退通签，同时实行火车票梯次退票方案。 [查看全文]
2013-08-26 16:59 Web Editor: Wang Fan


(ECNS) -- China's railway authority will adjust its policy on ticket refunds and rescheduling starting next month, allowing passengers to return or reschedule train tickets at any railway station across the country, according to cnr.cn.


The current policy allows passengers to return or reschedule tickets only at stations where they bought them or where they will depart from. Starting on September 1, such services will be available at any railway station.


Under the new policy, passengers will be charged 5 percent of the ticket's face value if they refund their tickets 48 hours before departure time; 10 percent between 48 and 24 hours before departure time; and 20 percent if within 24 hours of departure time.


The new policy is intended to encourage passengers who want refunds to do so as early as possible, which will speed up turnover.


To mitigate ticket scarcity, the railway authority in recent years has introduced online and telephone booking services, as well as prolonged presale periods. However, mass cancellations during peak travel seasons have continued to strain the rail transportation system.


Statistics show that from January 1 to July 15, 2013, average daily ticket cancellations rose by 77.6 percent over the previous year. Nearly 75 percent of those happened less than 24 hours before departure times.





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